Privacy Policy

Our Commitment to Your Privacy

At Carpenter Concierge, we recognize that our clients are our neighbors. We understand the high value you place on privacy and the security of your personal information. As an exclusive, Daniel Island-based luxury transportation provider, we are committed to maintaining the highest standards of data protection and discretion. This Privacy Policy outlines how we collect, use, and safeguard your information when you utilize our services or visit our website.

By using the Carpenter Concierge website and booking platform, you consent to the data practices described in this policy. Because we operate within a tight-knit community, we take these obligations seriously—your trust is the foundation of our business.

Information We Collect

To provide a seamless, "all-inclusive" transportation experience, we must collect specific information that allows us to manage your logistics effectively. This includes:

  • Personal Identifiers: Name, Daniel Island residential address, email address, and phone number.

  • Travel Details: Flight numbers, airline information, pickup/drop-off times, and any special luggage requirements (e.g., strollers, golf bags).

  • Payment Information: All financial transactions are processed through our secure third-party partner, Moovs. Carpenter Concierge does not store full credit card numbers on our local servers.

  • Communication Data: Records of emails, texts, or calls made to The Carpenter Team regarding your reservations.

How We Use Your Information

The information we collect is used strictly to facilitate your luxury transportation and improve our service to the Daniel Island community. Specifically:

  • Service Fulfillment: To confirm your reservation, track your flight in real-time for CHS arrivals, and ensure your professional driver arrives at the correct Daniel Island address.

  • Communication: To send automated 10-minute arrival notifications, booking confirmations, and receipts.

  • Service Optimization: To analyze which travel windows (e.g., 4:00 AM – 6:00 AM) are most in demand so we can ensure fleet availability for our neighbors.

  • Safety & Security: To verify the identity of our passengers and maintain the "private and discreet" nature of our transport.

Data Sharing & Third Party Services

We have a strict policy: We never sell, rent, or trade your personal information to third parties.

  • As a boutique service, we only share data with trusted partners who are essential to our operations:

  • Moovs Booking Tech: Our secure booking engine that manages reservations and encrypted payment processing.

  • Regulatory Authorities: We may disclose information only if required by law or in the good faith belief that such action is necessary to comply with legal edicts.

Contact Us Regarding Privacy

If you have any questions about this Privacy Policy or how The Carpenter Team handles your discreet information, please contact us at:

Email: info@diluxsuv.com

Phone: (843) 948-8884

Mailing Address: Daniel Island, SC 29492

The "Discreet Service" Standard

In addition to digital privacy, we provide "Physical Privacy." Our team is trained in the importance of passenger discretion. Information regarding who we transport, their travel destinations, and the timing of their trips is kept strictly confidential within The Carpenter Team. We understand that our clients include high-profile executives and private individuals who require a level of anonymity that standard ride-sharing apps cannot provide.

Security of Your Information

We implement industry-standard security measures to protect against the loss, misuse, or alteration of your data. When you enter sensitive information (such as a credit card number) on our booking form, that information is encrypted using secure socket layer technology (SSL) via the Moovs platform.

Your Rights & Choices

As a resident of Daniel Island and a client of Carpenter Concierge, you have the right to:

  • Review the personal data we have on file for you.

  • Request the correction of any inaccurate information.

  • Request the deletion of your data following the completion of your travel (subject to tax and legal record-keeping requirements).